We help organizations refine and develop client centric strategy that creates higher value to organizations and their clients.
Client centricity and value creation
Challenges we solve
- Poor Customer Experience leading to escalations, losing to competition and bad WoM
- High and unpredictable Client Churn
- Lack of repeat business and poor cross-selling revenues
- Low C-sat & loyalty
- Poor orientation towards customers in spite of persistent efforts
- Low value proposition and differentiation
Services & Solutions
| Value Enhancement | Identifying which competing factors drive value to customers |
| Customer Centricity Assessment | Using our proprietary online assessment tool to identify blind spots in employees’ attitude |
| Client Research | Conducting expert interviews with clients to get deep insights and third eye perspective |
| Client Centricity Framework | Embed our proprietary ‘7 Acts of Client Centric Professional’ in the DNA of your organization |
| Service Experience Design | Develop Customer Journey Maps, Customer Communication Design, Touchpoint Design |
| CX Digitization | Guide during conceptualization, UI, testing, implementation of CX digitization |
| Customer Centricity Skills | Essential skill and capability building workshops for client centricity |
| Improvement Projects | Mentoring of business projects impacts customer goals |
Engagement Model for Client Centricity
To render above services, typical engagement model involves a mix of following:
- Facilitate strategic discovery workshops
- Facilitate the co-creation of designs and solutions
- Implementation support including project management
- Facilitate training programs (face to face, virtual or blended)
- Mentoring internal team members to develop their competency
- Independently gather insights by client interviews
- Performance data discovery identify insights using advanced statistical methods
Canopus Client Centric Culture Assessment
An easy and effective psychometric assessment of Client Centricity Culture of your organization
More Insights
- 7 Acts of Client Centric ProfessionalEvery employee should embrace the following 7 acts of client centric professional. This will help in delivering superior client service and meeting company goals1. Understand Clients with EmpathyUnderstanding clients with empathy is the first act of client centric professional and is important for the… Read more: 7 Acts of Client Centric Professional
- Big Picture, Boil the Ocean, Analysis-Paralysis, Blah, Blah, Blah…Unlocking authentic communication beyond the hidden pitfalls of corporate buzz wordsIn the bustling world of B2B organizations, communication is key. The ability to convey ideas clearly and effectively can make or break a business deal. However, sometimes, in the quest for efficiency and professionalism,… Read more: Big Picture, Boil the Ocean, Analysis-Paralysis, Blah, Blah, Blah…
- A Vital 360-degree Skill for All LeadersRole of Facilitation in Client Centric Business GrowthRecently, the Managing Director of a large tech firm in India invited me to their annual strategy session to be an observer.One of the items on the agenda involved addressing some of the key challenges faced by… Read more: A Vital 360-degree Skill for All Leaders
- Client Centricity Case Study: Increase Sales Win Rates, C-sat with Better Targeting & SkillsA leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity
- Client Centricity Case Study: Seamless Delivery during Build and OperateA leading independent terminalling company wants to achieve seamless delivery during build and operate and thus improving client centricity
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