Customer Experience (CX) Self-Assessment Check-Sheet

Customer Experience (CX) Self-Assessment Check-Sheet

This self-assessment check-sheet will help you quickly evaluate your Customer Experience program and learn about areas that need improvement. This is a qualitative assessment. Hence you should take an unbiased view during evaluation. There are 2 parts in this assessment. First contains 16 questions and you can evaluate where your organization stands in each of those areas. Second part contains, ideally expected responses which can be used for comparison.

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Name

Business Email only

Company Name

Phone

Designation

Industry

Department

What is your biggest challenge with regard to your company's growth?

Human test

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