Google’s HEART framework for your Client Centricity Program
Putting Google’s HEART framework to build your Client Centricity ProgramA decade ago, Google’s researchers, Kerry Rodden, Hilary Hutchinson, and Xin Fu, published a paper on how to measure the UX of web applications. Their principal objective was to clarify how product goals can be mapped to metrics in order to improve the customer experience. This was the […]
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