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Customer Retention & Churn Management
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Why are your clients unhappy even after you deliver great stuff?
Why is it difficult to sustain client centricity
Common strategies to improve the existing account growth in B2B
Google’s HEART framework for your Client Centricity Program
Why solutions have long tails?
Sample Customer Centricity Assessment Report
Importance of Customer Experience
Key Success Factor in B2B CX (Customer Experience) in IT Sector
The Big Hidden Killer of B2B Customer Experience
INNOVATIVE EXAMPLES OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Changes to website (excluding UI) to improve CX
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