11 Dunning-Kruger Effect Traps in Client Relationship Management
Find how you often go wrong in Client Relationship Management & download Leader’s check sheetThe fall of Byju’s, once hailed as India’s ed-tech unicorn, started with its rapid expansion during the COVID-19 pandemic, which led to cash-flow problems. Now, everyone says the company overestimated its ability to manage such rapid growth without fully understanding the […]
7 Acts of Client Centric Professional
Every employee should embrace the following 7 acts of client centric professional. This will help in delivering superior client service and meeting company goals1. Understand Clients with EmpathyUnderstanding clients with empathy is the first act of client centric professional and is important for the growth of any organization because it helps to build strong and […]
What would Sam Walton (Walmart) do with GenAI?
Big Picture, Boil the Ocean, Analysis-Paralysis, Blah, Blah, Blah…
Unlocking authentic communication beyond the hidden pitfalls of corporate buzz wordsIn the bustling world of B2B organizations, communication is key. The ability to convey ideas clearly and effectively can make or break a business deal. However, sometimes, in the quest for efficiency and professionalism, corporate phrases creep into our everyday language. Clients use them, and […]
A Vital 360-degree Skill for All Leaders
Role of Facilitation in Client Centric Business GrowthRecently, the Managing Director of a large tech firm in India invited me to their annual strategy session to be an observer.One of the items on the agenda involved addressing some of the key challenges faced by clients and partners. There were 4 challenges identified, and two of […]
How to strategize product/service roadmap
Power of Deselection in Client Centric Business Growth
Analytics in B2B Organizations
B2B Client Attrition: One Early Warning Sign
Why are clients unhappy even after you deliver great stuff?
Why are your clients unhappy even after you deliver great stuff?
And how can you ensure they are happy while you are successful?Making clients happy and satisfied is not easy. In B2B, it’s not merely ensuring on-time deliveries and meeting quality standards that lead to loyalty.Some argue that it often involves effective communication, meeting or exceeding expectations, being responsive to their needs, and demonstrating a genuine commitment […]
Client Centricity: Transient Lessons
“Client Centricity: Transient Lessons”: In the realm of handling clients in B2B businesses like manufacturing, Industrial, IT, ITES, Tech, Telecom & other services, a vital lesson emerges from the transient nature of all things like deliveries, orders, escalations, daily interactions and heated moments. This lesson underscores the importance of cherishing prosperous moments and relishing them to the […]