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Client Centric Active Listening Techniques

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Client Centric Active Listening Techniques

Listening is important. Not mere listening but active listening. It develops client centricity. Poor listening habits lead to misunderstandings, errors, a lot of missed opportunities, unnecessary arguments, stalled projects, and even damaged client relationships.

This course helps you to start listening actively. It provides you with 13 new active listening techniques and tips that you can put into action instantly.

What will you learn?
Target Audience

Course Information

Estimated Time: 45 Minutes | 15 Lectures | Price: INR 699

Course Instructor

Nilakanta J. Srinivasan Nilakanta J. Srinivasan Author
 

One Time Payment

SALE Original price was: ₹1,000.00.Current price is: ₹699.00.
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Active Listening Techniques

Importance of Active Listening
Lesson 1 of 15 within section Active Listening Techniques.
Challenges in developing listening habits
Lesson 2 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Listening Vs. Active Listening
Lesson 3 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Active Listening Techniques
Lesson 4 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Paraphrasing – First Technique 
Lesson 5 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Reflection Activity
Lesson 6 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Verbal Language Clues – Second Technique
Lesson 7 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Affirmative Communication – Third Technique
Lesson 8 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Emotional Labelling – Fourth Technique
Lesson 9 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Validation – Fifty Technique
Lesson 10 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Non-verbal Clues – Sixth Technique
Lesson 11 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Silence – Seventh Technique
Lesson 12 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Active Listening Tips
Lesson 13 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Active Listening Tips – continuation
Lesson 14 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.
Closing Lesson
Lesson 15 of 15 within section Active Listening Techniques. You must enroll in this course to access course content.

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