Client Centric Decision Making Checklist – Avoid Dunning-Kruger Traps

As a leader, you can go wrong in Client Relationship Management and fall for the Dunning-Kruger Effect. 

Dunning-Kruger Effect is a cognitive bias where people with low ability in a particular area tend to overestimate their competence, while those with high ability may underestimate their competence.

Thankfully, you can refer to our check sheet and avoid gross mistakes.