Customer Relationship Skills Workshop

Objective:

Equip the customer facing staff with skills to identify and respond to customer’s needs, expectations & issues that both meet their needs and protects the interests of your organization

Expected Outcomes:

At the end of the workshop, you will be able

To develop and fine tune your customer service skills
To implement appropriate strategies to meet customer needs
To handle requests that cannot be met, or outside their responsibility

Target Audience:

All AMs and above who regularly interact with clients (your organization SPOCs from all depts)

Duration:

1-day classroom session with 60% role plays and activities

Broad Curriculum:

Customer Focus and Intimacy
Customer Centricity as a differentiator
Managing difficulty customer situations

Pedagogy:

All the methods to be covered in the training will be Application, Analysis or Synthesis as per Bloom’s taxonomy.

Aimed at covering tools/techniques to develop the customer relationship skills. This is achieved through structured group and individual exercises, role plays

To conduct Customer Relationship Skills workshop in Chennai, Bangalore, Mumbai, Delhi and across India and to know more about the curriculum & structure & customization to your needs, contact us. Contact Us