Technology and Telecom

Services for Technology and Telecom

Our services for Technology and Telecom Sector including Technology product companies, Technology solution providers, Telecom players, etc., include the following address the following themes:

• Building a client centric workforce
• Consistent value addition to clients
• Arresting Client Churn and dis-satisfaction
• Client research to gain insights
• Implementing client engagement & account mining framework
• Redesign B2B service touchpoints, client interactions, communications in Client Journey
• Building agility in responding to client requirements
• Consistent delivery through team collaboration and cross functional alignment
• Reduce escalations from clients by addressing the systemic root causes
• Value proposition messaging in sales process
• Upskilling and competency building on client management

Insights for technology and telecom

• 7 Acts of Client Centric Professional
  Every employee should embrace the following 7 acts of client centric professional. This will help in delivering superior client service and meeting company goals1. Understand Clients with EmpathyUnderstanding clients with empathy is the first act… Read more: 7 Acts of Client Centric Professional
• Why are your clients unhappy even after you deliver great stuff?
  And how can you ensure they are happy while you are successful?Making clients happy and satisfied is not easy. In B2B, it’s not merely ensuring on-time deliveries and meeting quality standards that lead to loyalty.Some argue… Read more: Why are your clients unhappy even after you deliver great stuff?
• Why is it difficult to sustain client centricity
  Sustaining client centricity can be difficult for a number of reasons, including:
• Common strategies to improve the existing account growth in B2B
  There are several common ways to improve the existing account growth in B2B companies, including:They are all prescriptive. The question is, which one of these is relevant to your organization and why? That clearly depends on… Read more: Common strategies to improve the existing account growth in B2B
• Google’s HEART framework for your Client Centricity Program
  Putting Google’s HEART framework to build your Client Centricity ProgramA decade ago, Google’s researchers, Kerry Rodden, Hilary Hutchinson, and Xin Fu, published a paper on how to measure the UX of web applications. Their principal objective was… Read more: Google’s HEART framework for your Client Centricity Program