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Client Centricity Case Study: Integrate Measures of Success (Lead & Lag) across the Organization | Nilakantasrinivasan J


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Client Success

Client Centricity Case Study: Integrate Measures of Success (Lead & Lag) across the Organization

Background

An automobile manufacturer wanted to identify key independent measures (lead measures) which have to be improved to be successful in critical success factors of strategic initiatives across supply chain and manufacturing.

Solution
  • Identified an exhaustive ‘Metrics Value Tree’ consisting of lag and lead measures across supply chain and manufacturing
  • Established the relationship with critical success factors of strategic initiatives
  • Established data collection & measurement rigor
  • Supported the deployment of digital dashboard
Results
  • More than 20% increase in success rate of strategic initiatives

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