Your Partner In
Client Centric Business Growth

Poor Account
Growth

High Client
Churn

Low Sales
Win Rates

Poor NPS &
SLAs

Low EBITDA
Margin

You Succeed when your Client Succeeds!

Books Authored by Nilakantasrinivasan J

From Customer Experience to Process Centricity, three books that capture value creation from different angles

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A Healthy B2B Growth Equation

A healthy B2B growth isn’t a sprint; it’s a marathon. Understand the 6 issues that you need to overcome to unlock full growth potential of existing accounts and organically scale your business.

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Nilakantasrinivasan J (Neil) is on a mission to help businesses achieve sustainable business growth using client-centric strategies.

He believes the true assets of any company are its clients. A true measure of leadership is creating value for clients and making them successful.

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Top organizations choose Canopus Business Management Group

Neil is a great trainer. I particularly liked the visual approach with real life examples

Head - Contact Centre
Cox and Kings

The concepts on strategic planning & execution were provided clearly and logically. The videos were very relevant

Indirect Material Manager
Colgate Palmolive India Ltd

It was wonderful interacting with you for “Enterprise Metrics Management for SCM Process”. We found your ability to understand expectations, interact & facilitate the value metric tree for Supply chain management simple, down to earth, practical and enjoyable. Both for your age & that of Canopus, the expertise you bring are amazing.

Shobhana Ravi
Chief Information & Learning Officer, TAFE

Neil’s Coaching is very effective as it is one-on-one, this will be the best way to have the concepts deep rooted in your mind. Also the time spent and flexibility is good, we can balance our work/life along with the coaching.

Hareesh Mohan
Asst Mgr, TCS e-Serve International

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11 Dunning-Kruger Effect Traps in Client Relationship Management

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Your Partner In
Client Centric Business Growth

You Succeed when your Client Succeeds!